Privacy Policy

This privacy policy describes how Refcold (referred to as “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website https://refcold.in/ and participate in our events and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information you provide directly, such as your name, email address, phone number, and job title when you register for our events or subscribe to our newsletters.
• Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To register you for events and provide you with event-related information.
• To communicate with you, including responding to your inquiries and sending you newsletters or promotional materials.
• To improve our website and services based on user feedback and usage patterns.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors who assist us in operating our website and conducting our events (e.g., payment processors, email service providers).
• For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal information.
• The right to object to or restrict the processing of your personal information.
• The right to withdraw consent at any time where we rely on your consent to process your personal information.

To exercise these rights, please contact us using the information provided below.

6. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “last updated” date at the top of this policy.

7. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Privacy Policy Terms

The Purpose of Processing Your Personal Data

Your personal data will be used so that we can contact you following your interest in participating in our event / exhibition / conference and provide you with necessary assistance regarding your participation.

Type of Information

Consent is requested for the following personal data:

• First name and last name
• Telephone number and fax number
• Email address
• Postal address including postal code, city, and country

Additionally, consent is required by our payment gateway partners for processing your payment information. The Company may also take pictures / videos / testimonials during the event / exhibition / conference which are used for promotional purposes.

Transfer of Data to Third Parties

This personal data is stored in the back office of our website and is transferred to such authorised third-party vendors who are required to render services to you with regards to your participation in the event / exhibition / conference etc. They are subject to the same standards of data protection as us.

Storage of Data

All the data uploaded into the platform is stored securely in a cloud infrastructure managed by Ishrae Trade Fairs directly without any third-party involvement. The data is stored in the best in class cloud servers hosted by Microsoft. We also use CDN networks for effective and quicker delivery of content to people distributed across multiple geographies.

Conversation Data

Conversation data from text, audio and video are not recorded or stored in the platform. The data gets deleted as and when the information is completed. The text chat can be copied by the exhibitor post the show is completed. There will not be any export option provided to exhibitor to prevent any misuse of this data.

How Long is the Data Stored For

Your consent is maintained for a period of 5 (five) years unless otherwise specified.

Withdrawal of Consent

To request the withdrawal of your personal data, you can inform us in writing by emailing admin.itf@ishraehq.in or contact us by telephone on +91 8655689821

Automated Decision-Making and Profiling

The personal data is not used for automated decision-making or profiling.

Warning Regarding Phishing Attempts

We do not use third-party contractors / vendors to solicit any type of personal information or data from you. All data required by us is obtained through our own platforms or platforms hyperlinked by us (payment gateways etc.).

If you receive any request / solicitation for personal data / information from any person / entity purporting to act on our behalf, please do not share your personal data / information with such persons / entities as that may be a phishing attempt.

Please inform us immediately if you receive any such requests at the following email address: admin.itf@ishraehq.in

Registrants must be at least 18 years old.

Entity Responsible for Data Processing